Posted over 1 year ago
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Help us tailor technical support for our customers while gaining understanding of their IT infrastructures, internal processes, and business needs. The Red Hat Global Customer Success (GCS) team is looking for an experienced, enterprise-level Java software engineer to join us as a Technical Account Manager for middleware technologies in the Western United States. In this role, you will provide architectural guidance and implementation advice to enterprise customers for the Red Hat Middleware portfolio of solutions and provide a high level of engagement that builds, maintains, and grows long-lasting customer loyalty. You'll also help debug, quantify, and test issues escalated by customers for Red Hat's middleware technologies and partner closely with associates from our development engineering, product management, and technical support teams to quickly resolve issues. Candidates must reside in the Western United States. Successful applicants must reside in a state where Red Hat is registered to do business.
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