Posted over 1 year ago
At Salesforce, there is nothing more important than the success of our customers. In the Customer Success Group, our trusted experts and high-value services secure customer success by accelerating adoption, engagement, and growth for customers of all sizes. In collaboration with Sales, Technology & Products, and our Partner community, we bring the full power of Salesforce to help customers to achieve business value faster.
The ideal technical consultant is a demonstrated thought leader in technical aspects of customer and partner engagements that lead to the successful delivery of complete quote-to-cash solutions up to and including enterprise-grade projects. They will deliver technical solutions first in CPQ, then in Billing to meet the customers business and technical requirements. They will also identify and proactively manage risk areas, and commit to seeing issues through to complete resolution.
Help deliver successful client quote-to-cash project, including Salesforce CPQ Contribute to customer success through solution development and release management Deliver high client satisfaction (CSAT) Positive feedback from internal teams and leadership Continued professional growth and development
Preferred Qualifications and Skills:
BA/BS degree or foreign equivalent Relevant salesforce platform development experience, particularly in Sales Cloud and CPQ Relevant CPQ domain experience. Complete quote-to-cash experience desired, but not essential Relevant salesforce certifications, including Salesforce CPQ Specialist certification Ability to work independently and be a self-starter Specializes in gathering and analyzing information and designing comprehensive CPQ solutions that are relevant to the client's needs Cutting edge innovator who continually studies new technologies and functionality, and is involved in projects that push the capabilities of existing technologies Travel to client site (average of 30%), but may be higher or lower based on the client engagement Comfortable working in a remote team environment, both internally and on projects Local language skills
PASSION: Passionate about Customer Success BEGINNERS MIND: Always learning; approaches each interaction with an open mind; great listener and hands-on LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains areas of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message TEAM PLAYER: Proficient at collaboration and working with members of a team, including remote team members URGENCY: Ability to move fast and drive business value and results OHANA: Embodies Aloha culture; a team player that everyone enjoys working with and has a generous heart TRUST: Trusts the companys core values; shows integrity, transparency, and reliability ADAPTABLE: Excels in high levels of uncertainty and change COMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Communitys knowledge and resource base
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbess Worlds Most Innovative Company six years in a row and one of Fortunes 100 Best Companies to Work For nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.