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Posted about 1 year ago


Consultant - Salesforce CPQ & Billing


Description:

At Salesforce, there is nothing more important than the success of our customers. In the Customer Success Group, our trusted experts and high-value services secure customer success by accelerating adoption, engagement, and growth for customers of all sizes. In collaboration with Sales, Technology & Products, and our Partner community, we bring the full power of Salesforce to help customers to achieve business value faster.

The ideal technical consultant is a demonstrated thought leader in technical aspects of customer and partner engagements that lead to the successful delivery of complete quote-to-cash solutions up to and including enterprise-grade projects. They will deliver technical solutions first in CPQ, then in Billing to meet the customer’s business and technical requirements. They will also identify and proactively manage risk areas, and commit to seeing issues through to complete resolution.

Responsibilities

  • Help deliver successful client quote-to-cash project, including Salesforce CPQ
  • Contribute to customer success through solution development and release management
  • Deliver high client satisfaction (CSAT)
  • Positive feedback from internal teams and leadership
  • Continued professional growth and development

Preferred Qualifications and Skills:

  • BA/BS degree or foreign equivalent
  • Relevant salesforce platform development experience, particularly in Sales Cloud and CPQ
  • Relevant CPQ domain experience. Complete quote-to-cash experience desired, but not essential
  • Relevant salesforce certifications, including Salesforce CPQ Specialist certification
  • Ability to work independently and be a self-starter
  • Specializes in gathering and analyzing information and designing comprehensive CPQ solutions that are relevant to the client's needs
  • Cutting edge innovator who continually studies new technologies and functionality, and is involved in projects that push the capabilities of existing technologies
  • Travel to client site (average of 30%), but may be higher or lower based on the client engagement
  • Comfortable working in a remote team environment, both internally and on projects
  • Local language skills : fluent French is mandatory for this role

Leadership Qualities:

  • PASSION: Passionate about Customer Success
  • BEGINNERS MIND: Always learning; approaches each interaction with an open mind; great listener and hands-on
  • LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships
  • COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains areas of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence
  • STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message
  • TEAM PLAYER: Proficient at collaboration and working with members of a team, including remote team members
  • URGENCY: Ability to move fast and drive business value and results
  • OHANA: Embodies Aloha culture; a team player that everyone enjoys working with and has a generous heart
  • TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability
  • ADAPTABLE: Excels in high levels of uncertainty and change
  • COMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Community’s knowledge and resource base

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” six years in a row and one of Fortune’s “100 Best Companies to Work For” nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for \"family\") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.