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Posted about 1 year ago

Technical Customer Service Representative, remotely Job Location US-REMOTE Group Overland Solutions Type Regular Full-Time Overview This position as Technical Customer Service Representative, will work either from Overland Park office or remotely from a home office for the OSI premium audit division. Experienced position with excellent customer service skills handling disputes and re-opens for large national customers. Responsibilities Answers Customer Service phone line, appropriately manages the call, document’s progress notes in the file as applicable. Notifies Current Auditor or Branch Manager concerning specific items. Escalates to themselves and completes the audit at the insured’s request. Completes Premium Audits for Property & Casualty commercial insurance policies-Workers’ comp and General Liability. Works directly with the policyholder by phone to obtain payroll and other accounting record information and details about their business to apply correct classifications and exposure amounts for these policies. Communicates with agents, brokers and carriers as needed. Manages inventory escalated to themselves to meet customer time service and quality requirements. Qualifications Effective diplomatic oral and written communication skills. Basic working knowledge and understanding of generally accepted accounting and bookkeeping practices. Strong organization and time management skills. Ability to handle time sensitive urgencies. Customer service focused, working directly with the public via phone and email. Strong computer and typing skills. Detail oriented and ability to interpret information. Self-motivated and able to work with minimal supervision. Experience working in commercial lines (Property & Casualty) insurance.