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Posted over 5 years ago

Barilliance is looking to integrate a full time member into our support team. We are looking for a dedicated, sharp individual, who has not only the desire to help our clients get the most of our product but also the ability to manage and be the crucial link between our developers, customer success team and our clients. This position has a technical aspect to it and as such you should have a good understanding of web development in general and the ability to debug HTML, CSS and Javascript. You job will include:Monitoring our support queue and answering our clients’ questions Assist our clients to achieve the design/functionality they need (HTML/CSS and basic Javascript)Analyze technical issues and decide if they need to be escalated to our developers Analyze customer requests from a technical perspective for feasibility  Coordinate the on-boarding process for new clients Manage our developers' queue for priorities    Qualities our ideal candidate should have:Excellent communication skills in EnglishGood knowledge of HTML/CSS/JavascriptA fast learner with an analytical mindCurious with the desire to really understand how things workExcellent problem solving skillsThe desire to provide clean and elegant solutionsA knack for marketing and the ability to grok how ecommerce worksCurrently we are looking for candidates that can cover Australia daytime hours:9AM – 6PM  AEST

Barilliance

barilliance.com

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