Technical Customer Support
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Posted over 3 years ago
Barilliance is looking to integrate a full time member into our support team. We are looking for dedicated, sharp individuals, who have the desire to help our clients get the most of our products and the analytical abilities to identify and analyze technical issues. You should have a good understanding of web development in general and the ability to debug HTML, CSS and Javascript.
You job will include:
- Monitoring our support queue and answering our clients’ questions
- Assist our clients to achieve the design/functionality they need (HTML/CSS and basic Javascript)
- Analyze customer requests from a technical perspective for feasibility
- Coordinate the on-boarding process for new clients
- Monitor client accounts for potential issues
Qualities our ideal candidate should have:
- Excellent communication skills in English
- Good knowledge of HTML/CSS/Javascript
- A fast learner with an analytical mind
- Proactive and curious
- Understanding of marketing and how ecommerce works is a huge plus
Currently we are looking for candidates that can cover U.S daytime hours.