Technical Project Manager
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Posted over 4 years ago
PRI is a close-knit team of smart, creative professionals. We love what we do, and we love to write about it. We are looking for a Technical Project Manager to serve as a lead consultant and project coordinator for projects. A bridge between our Client Strategy and Creative teams, the Digital Project Manager will handle tasking, day-to-day communication, and run projects from start to finish.
Who are we? We're a well-respected interactive agency based out of New Jersey. Known for our deep strategic thinking, we create comprehensive web experiences that span across channels (web, mobile and social).
Responsibilities include:
Project/Practice Management
- Ability to think critically, analyze, and document business problems to assist the project team in defining a project approach that best suits our clients’ needs
- Creating and managing business requirements and technical specifications, as necessary to define project scope and manage the iterative nature of digital projects
- Creating and executing project plans, and revising them as appropriate to meet changing needs and requirements
- Ability to define resource needs, then communicate and collaborate those project needs to other project managers to determine resource assignments across all active projects
- Ability to identify risks and resolve them pro-actively with consideration for short and long term project impact
- Managing day-to-day operational aspects of assigned projects and scope
- Carefully reviewing and contributing to deliverables prepared by team before passing to client
- Ability to document project meetings, including stakeholder or user interviews
- Ability to facilitate user research using active and passive research methods
- Manage cross-functional team responsible for pilot deliverables
Client Management
- Managing day-to-day client interaction
- Setting and managing client expectations
- Identifying needs and evaluating alternative solutions
- Building a knowledge base of each client's business, organization, and objectives
- Seeking opportunities to increase customer satisfaction and deepen client relationships
- Ensuring the project team confirms the direction of its approach and delivers on its stated promises
- Serves as the first point of contact for clients with new website/marketing projects as well as websites/projects in maintenance and/or maintenance requests.
Project Accounting
- Tracking and managing team hours, by project, on a weekly basis
- Managing project budgets & expenses
Communication
- Facilitating team and client meetings
- Preparing regular status reports and leading status meetings with clients
- Keeping project teams well-informed
- Delivering engaging, informative, well-organized presentations as needed
- Understanding how to communicate difficult/sensitive information tactfully
- Resolving and/or escalating issues in a timely fashion
Desired Skills:
- Hyper-organized, detail-oriented, and able to take ownership of projects to ensure quality and client satisfaction
- Understand the web development process, from discovery to launch
- Basic programming skills and able to do light coding where necessary (HTML, CSS, PHP)
- Experience with web analytics and optimization tools (Google Analytics, Optimizely, Google Website Optimizer)
- Able to handle multiple simultaneous deadlines
- Excellent “expectations management” skills
- Can simultaneously execute towards the big picture and identify the nitty-gritty steps required
- Experienced project manager and lover of project management tools--Teamwork a plus
- Understand the basics of online marketing, SEO, and social media
- An eye for good UI/UX design even though you’re not a designer
- Love technology and easily adapt to new tools
- Bachelor’s degree
- 2+ years experience at an interactive or digital agency or relevant experience
- Other duties as directed or required.