We need extraordinary support engineers  to join our team.

You should be comfortable with providing deep technical support and customer-facing interactions. You should have experience with relational databases, and have or be able to quickly gain a detailed understanding of TimescaleDB and PostgreSQL. And you should have a “can do it” attitude, where helping the user comes first.

Timescale is a remote-first organization; this is a full-time position and should be located in US-Central timezone (UTC-6) for coverage purposes.

Responsibilities

• Create successful customers through outstanding technical service, including issue resolution and consultative interactions
• Work in a dynamic startup and team, requiring the ability to shift focus quickly.
• Continually improve, optimize, and evolve support systems and processes.
• Be an enthusiastic and personable teammate, willing to jump in and help when you see a need.

Requirements

• Bachelor’s degree in computer science or equivalent experience.
• Experience with SaaS and distributed systems.
• Exceptional knowledge of PostgreSQL, database schema, and query optimization.
• Experience as a technical support professional with external customers.
• Strong aptitude to understand and learn new software products.
• Know TimescaleDB! You should download and test it out before you apply.
• Strong verbal and written communication skills.

Benefits

• Premium medical, dental, and vision coverage
• Stock options
• 401k retirement plan
• Flexible PTO and family leave
• FSA and Dependent FSA plans
• Educational self-improvement benefits
• Commuter benefits
• Flexible schedule
• Awesome coworkers

Time series is everywhere, and Timescale is helping developers and companies make sense of it. Businesses worldwide trust TimescaleDB for mission-critical applications from industries as varied as manufacturing, finance, utilities, telecom, mining, ad tech, oil & gas, and the smart home. Applications built on TimescaleDB include IT and DevOps monitoring,  IoT, complex sensing and monitoring systems, geospatial asset tracking, operational data warehousing, and financial risk management; via the edge, on premise, and cloud deployments. The Timescale team is backed by top tier investors, including Benchmark Capital, New Enterprise Associates, Icon Ventures, and Two Sigma Ventures.