Mixmax’s Customer Success team seeks a full-time Technical Support Specialist, to delight customers, solve their technical problems, and help them succeed. You’ll work directly with the Product and Engineering teams, sharing feature requests and escalating issues. We’re a distributed team; if you’re looking to work remotely, we encourage you to apply. At the moment, we are prioritizing candidates in the East Coast time zone.

At Mixmax, we know nobody's perfect. But sometimes, our confidence can rob us from applying for a role. No candidate will ever 100% match a job description and that's okay—we're human after all. 

Diversity and inclusion are core to our culture, and we're actively committed to building a more inclusive and open workplace. No matter your background or how you identify, if you'd be jazzed to do this role daily, then please apply today!

Responsibilities:

• Provide email and chat technical support
• Communicate with customers to answer product questions and diagnose technical issues
• Collaborate with the Engineering team to troubleshoot bugs and escalate issues
• Relay product feedback and feature requests to the Product team, providing context and a clear understanding of the customer’s objectives
• Create and maintain resources for our Help Center

Requirements:

• 1-3 years of experience in technical support
• 1-3 years of experience working directly with customers
• Nice to have: experience working with Salesforce; experience with SaaS support
• If you’re interested in working remotely, we’d love to see evidence of prior success in a remote role

About Mixmax

At Mixmax, our mission is to change how the world communicates. We’re reinventing email for business: helping sales, customer success, and recruiting teams sell, succeed, and hire better.  More than 10,000 customers rely on us to get their jobs done. We’re profitable, growing fast, and we want your help to grow even faster!

We’re a driven, passionate, responsible group who values personal and professional growth equally. We take care of ourselves, our families, our customers, and one another. We believe in sustainable and diverse approaches to work and life, because optimizing for the long-term is the best path to success.  

As a team member, you’ll wear multiple hats, embrace ambiguity, and take charge leading complex projects. You’ll have the support of an experienced team who’ve built multi-million dollar products and services. This is exceptionally challenging work, but will be the most meaningful and rewarding of your career. Check out our Instagram to see how much fun we have together! And best of all, you get to work on a product people LOVE!