Remote Customer Support Jobs

Find a customer support job you can do from home. We’ve got the most comprehensive list of open remote copywriting positions.

Sign up to get notified when new remote copywriting jobs become available.

Unsubscribe at anytime. Privacy policy

Posted about 1 year ago

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

The Red Hat Consulting team is looking for a solutions-focused Technical Territory Services Manager to join us in Johannesburg, South Africa. In this role, you will represent our services offerings in Sub-Saharan Africa, connecting to sales cycles for new opportunities with existing and prospective customers. You'll participate in strategic account planning sessions, territory reviews, and deal-specific account strategy calls to identify how Red Hat can increase sales of services offerings to customers from various sectors. As a Technical Territory Services Manager, you will be responsible for forecasting and planning your region's consulting sales in close collaboration with sales management, as well as running presales activities. You'll serve as a customer advocate, architecting the right solutions and ensuring that they are implemented and supported in an innovative and reliable way. You’ll need to have a thorough working knowledge of and direct experience with Red Hat Enterprise Linux (RHEL), Red Hat OpenShift, and Platform-as-a-Service (PaaS) architectures. You'll also need to have a good understanding of DevOps models and technologies, solid technical knowledge, and project and scope management expertise.

  • Deliver successful discovery, analysis, and design workshops for small to medium teams of both technical and non-technical backgrounds that inspire and shape customer use cases and architecture design decisions
  • Scope delivery projects and guide customers through successful pilot and production deployments
  • Oversee the design, creation, and delivery of content that enables the broader Red Hat organization to sell, service, and support our cloud solutions at scale
  • Contribute to the development of repeatable methodologies and tools designed to scale Red Hat's service capabilities, promote repeatable customer engagements, and lower delivery risk
  • Manage incoming sales inquiries, coordinate Services team responses, and create proposals for customers
  • Negotiate rates, project costs, terms and statements of work (SoWs), and contracts
  • Provide booking forecasts
  • Ensure that appropriate delivery associates are involved in validating the scope of engagements
  • Participate in account strategy sessions
  • Meet assigned sales targets

  • Extensive experience in a solutions architect, enterprise architect, or consulting delivery roles focused on cloud environments and their supporting infrastructures
  • Background in consultative customer engagement with either a major consulting services organization or within the services division of a major software company
  • Demonstrated record of working in a strategic advisory capacity to senior IT and business executives
  • Extensive experience with selling strategies and developing proposals, contracts, close plans, and SoWs for professional services
  • Experience in customer-facing positions as a professional services consultant or in a related sales role
  • Excellent cross-functional communication skills
  • Familiarity with enterprise architecture, application development, and infrastructure
  • Established, sustainable network of customer relationships
  • Willingness to travel up to 30% across the region

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.