Posted almost 5 years ago

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

The Red Hat Customer Content Services team is looking for a Technical Writer Intern to join us in Pune, India. In this role, you will join a team that promotes customer loyalty and success through content development and delivery. You'll learn how to create feature documentation, user guides, and premium content that accompany Red Hat’s solutions and that are made available online through the Red Hat Customer Portal. You will also learn how to effectively scope, quality test, and deliver writing projects while maintaining a customer focus by participating in existing programs and growing your technical expertise and skills.

• Work closely with content strategists, engineering project teams, and other stakeholders to produce and maintain high-quality documentation for upcoming Red Hat’s offering releases
• Engage and collaborate with the closed-loop customer feedback program to address content gaps, follow up on direct customer feedback, and promote continuous improvement on the documentation experience
• Keep up to date on the offering changes, customer use cases, and support issues by integrating with specialty groups from the Support Delivery team
• Effectively manage documentation projects and deliver customer-focused documentation
• Master the use of our internal documentation toolchain, including the publishing platform and issue tracking tools

• Bachelor's degree in information technology (IT), computer science, or an arts or language field is a plus
• Fluent spoken and written English communication skills
• Familiarity with Red Hat’s offerings or related industry offerings like Linux, middleware, storage, cloud, or virtualization technologies is a plus
• Excellent communication skills in establishing and maintaining communication with subject matter experts and other project team members

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.