Posted almost 7 years ago

THE ROLEAs a Ticketing Agent at Hopper, you will be the go-to person for any GDS or ticketing inquiries from our team Travel Support and Advanced Booking Agents. You will also be involved with the day-to-day air reservation ticketing operations.If you know almost everything about standard airline policies, can speak fluent Sabre and/or Apollo remarks, aren’t scared of the words "plating" and "PNR", are a natural problem solver, and thrive on thinking creatively to help customers achieve a positive experience, you’ll be a perfect fit in this role.IN THIS ROLE, YOU WILL:Provide GDS and Ticketing support to Travel Support and Advanced Booking Agents via SlackMonitor multiple queues across five different PCCs (and counting) in Sabre, Apollo and FarelogixProcess full and partial exchanges as well as refunds (Voluntary, Involuntary, FTC)Contact users by phone and email for schedule changesReach out to airlines to obtain waiver codes for name corrections, refunds, etcOccasionally help our users via phone, e-mail or live chat if the volume is highA PERFECT CANDIDATE HAS:3+ years experience at a leisure or corporate travel agency and experience in domestic and international reservationsExpert Sabre or Apollo knowledge including building, pricing, ticketing and completing complex exchangesExperience working with Farelogix APIs, Navitaire, auto-ticketing scripts, and custom script building an assetAbility to work within a multi-source environment incorporating multi-GDS, multi-PCC, and multi-PoSMajor attention to detail and sound judgement to ensure every ticket is handled and actioned appropriately in an environment with competing and changing prioritiesExceptional communication skills, both written and verbal, in EnglishPrevious experience working remotelyAvailability to work both weekdays and weekends on the following shift; 10:30 PM until 8:30 AM EST (10 hour-shift)Ability to start early JanuaryBENEFITSWell-funded and proven startup with larger ambitions, competitive salary and stock optionsDynamic and entrepreneurial team where pushing limits is everyday businessAccess to comprehensive medical, dental, vision, disability and life insurance, all on usIATA Travel Agent Card for discounts in the travel industry