Posted almost 5 years ago

Job Title: Triage Agent - German or French

Location: Dublin, Ireland

Description:
Cooperatively liaise with others to achieve productivity standards & an unrivalled customer service. Communicate effectively and sensitively to Salesforce customers from across the globe. Commit to supporting quality and excellence in customer service including confidentiality.

Duties/Responsibilities:
The technical support triage agent will be responsible for, but not limited to assisting with the following requests:

• Technical Support triage skills to capture all necessary information when recording an incident
• Customer support tools - phone/ email/ chat
• Provide basic entry level technical support in a timely manner
• Work in a live ticketing system environment (Salesforce CRM)
• Follow up and settle to satisfactory conclusion all customer requests

Requirements:

• Three years’ customer service experience preferred: solutions mindset, helping nature, passion for the customer and the customer experience
• Able to work in a team and a fast-paced environment
• High attention to details & follow through
• Display a passion & responsibility for quality
• Excellent communication skills: verbal, written and listening
• Technical background is considered an asset
• Working experience in a global service organization
• Keyboarding (60-100+ Words Per Minute)
• Familiar with various Internet Browser (Firefox/IE)/Email Clients (Outlook/Gmail)
• Proficient computer skills & demonstrated knowledge of different tools (MS Office Suite, Microsoft Operating Systems, Apple mac, CRM, Adobe Flash, Javascript, HTML, etc)
• Salesforce product knowledge is an advantage but not required
• Willingness to work flexible hours to ensure deadlines are met
• Fluency in English and German or French required.

A comprehensive Salesforce training curriculum is provided for the successful candidates. Most important is your drive for success, passion for customers and the desire to progress your career. In return, Salesforce offers a competitive package and a range of benefits for the successful candidates.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!


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