Veraset, a division of SafeGraph, is hiring a hybrid customer facing Technical Product Manager, who will act as the trusted technical bridge between the Veraset team and external customers and partners. This individual will play a critical part in managing Veraset’s core workflows, including running customer technical onboarding, triaging/handling requests and questions about Veraset data products, creating technical documentation, incident management, and providing technical expertise to our internal teams. They will also deep dive into Veraset’s 200+ TB geospatial product - performing data analytics, insight generation, and building new features.

Veraset is a division of SafeGraph and is a well funded, early-stage, profitable startup in the data-as-a-service space. This position will report directly to the CTO of Veraset. This position will involve travel up to 20% of the time (this is frozen during COVID times).

Who you are:

• You are excited about the opportunity to dive into our data products to answer customer questions, fix issues, and develop new features. 
• You want to join a profitable, early stage data startup
• You have a strong GTD mindset 
• You can work and communicate effectively with technical and non-technical colleagues and customers
• You are interested in the data-as-a-service business model and the big data space 
• You don’t need supervision to thrive - you think in first principles, know the right questions to ask, and can develop and execute on a vision 

What you’ve done:

• You’ve worked as a customer-facing software engineer, technical product manager, or held a similar role at a cutting-edge technology company
• You’ve developed and led  (or are comfortable developing/leading) customer technical onboardings, trainings, or have experience triaging and handling customer issues
• You’ve managed the rollout of a new product or feature 
• You’re comfortable and experienced in writing code in either Scala or Java
• You’ve worked extensively with either SQL or Spark SQL
• You have experience building / deploying data pipelines either on prem or in the cloud
• You have experience with distributed systems, cloud technologies, and open-source technologies like Spark, GCP, Azure, and Airflow from the developer / DevOps perspective
• You’re comfortable and experienced working with AWS. At Veraset, we heavily work with S3, EC2, EBS, RDS, IAM, Athena, and a number of other technologies.
• You can speak to ways that you have personally demonstrated analytical and problem solving skills (ideally in a data analytics heavy environment) 

What you’ll do:

• Strategize and lead customers to solutions; Deep dive into Veraset’s geospatial data offering to assist with client inquiries and derive insights 
• Own the technical customer onboarding process and develop and lead technical trainings
• Assist with use case discovery and scoping 
• Act as a subject matter expert on technical questions regarding Veraset datasets, best practices, and new features/products
• Regularly work with the sales, product, engineering, and operations teams to provide product feedback that steers the product vision
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, assisting engineering in re-designing infrastructure for greater scalability, etc…
• Own your destiny - investigate, propose, and action your ideas to help us achieve our potential as a business

Who we are:

• Veraset is a B2B company that sells data to data scientists and machine learning engineers
• Our mission is to gather, curate, and deliver high-quality data to innovators in the Fortune 10, startups, and the public sector. Customers have used our data to:
• Aid in disaster relief 
• Inform equity trading decisions
• Determine how far people will travel to restaurants based on type of cuisine
• Select ideal real estate sites
• Create advertising audiences
• Quantify the effectiveness of advertising campaigns
• In-app personalization
• City Planning
• Veraset is a division of SafeGraph. SafeGraph raised a $20 million Series A in 2017 and is profitable
• We’re a remote-friendly company with team members in San Francisco, New York City, Salt Lake City, and more.