Posted about 1 year ago
**You must be based in Utah and be driving distance to Draper, Utah for 2 weeks of in-person training**
Everyday will be different! You will provide value to our members by saving them time and money throughout a variety of different life events. You could be helping them find the perfect birthday or wedding gift for a family member or friend or simply reorder their diapers for their son or daughter. Most important is to create a world class member experience that can only be found on Jetblack!
Three important things to consider:
1. Do you have your own laptop and high speed internet?
2. Are you located in Utah and able to drive to Draper daily for 2 weeks of training?
3. 32 hours per week (additional shifts may become available based on member demand but are not guaranteed)
4. We are recruiting for 8-hour shifts between 5 am - 9 pm MT. Applicants with flexibility/interest in working all shifts, including evening, will be prioritized
Deliver 100% member satisfaction
‘Wow’ every member acting as the voice of our ‘bot’ with personalized recommendations, curated products, and high-touch service via primarily text communications
Demonstrate and build our brand as a celebrated, best-in-class member service organization
Respond promptly and accurately to member inquiries and requests
Troubleshoot any member facing issue related to product or processes and provide feedback to the internal teams who can help fix it
You will communicate virtually and use tools to do your job from email, agent portal, and Slack
Execute procurement activities across all categories, including source identification and order placement
Interact with vendors, logistics providers, and couriers to communicate accurate delivery details and improve service guidance
Collaborate with our Logistics team to strive for perfection in order execution and on-time fulfillment
Work with other functions and our product team to encode your knowledge about each customer, their needs, and the work you are doing to ‘teach’ our machines to be more efficient for automation and quality assurance
Extract sentiments and preferences from customer conversations and requests
Enrich product data with relevant tags
Report to a Team Lead who is responsible for the performance, coaching, and engagement of their team.
Bachelor's Degree or equivalent is preferred
Experience working in a customer service role, or customer facing role is preferred
Comfort with learning and adapting to new technology
Comfort with working from a secure home office and being managed by a Virtual Team Leader
Excellent written and verbal communication skills, fluent in English
Passion for customer service
Resourcefulness and the ability to operate independently with minimal oversight
Excellent organizational skills, attention to detail, and accuracy
Resilient; ability to quickly bounce back from setbacks with positivity and focus on the end goal
A high speed internet connection provided at your own expense is required. Minimum internet speed requirement is 15 Mbps.
You are required to have access to your own laptop.
Employment eligibility to work with Jetblack in the U.S. is required as the company will not pursue visa sponsorship for these positions
$15/hr starting wage, access to Jet's medical, dental, and vision plans at 90 days of continuous full time employment, accrued PTO at 90 days of continuous full time employment