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Posted 10 months ago

Who Is Follow Up Boss?We’re a simple, sales-focused CRM for real estate teams (and we use our own product)We’re a self funded, profitable company started back in April of 2011We’re a remote company with a mostly US-based teamWe don’t just claim to be customer-centric - we live it: https://www.facebook.com/followupboss/reviewsCheck out our video on how we work: https://www.followupboss.com/about/Why Work Here?We’re a young, ambitious company who only answers to our customersOpportunity to have a big impact on our growth and your careerNo red tape or pointless meetingsCompetitive salary, health/dental insurance and 20 days paid holiday, $1000 to outfit your home office, yearly company meetupThis Role Is For You If…You’re a  people person who is able to build rapport instantlyYou’re a self starter who can take initiative on new projects and ideas and run with themYou have an entrepreneurial spirit: we are a small, agile team that constantly improves processesYou would describe yourself as patient, empathetic and having a good sense of humourYou’re independent, self-motivated and can stay efficient and productive without someone looking over your shoulder all day longSuperb written and verbal skills (with a professional yet fun demeanor).You consider yourself tech savvy and efficient with SaaS applicationsYou are genuinely excited when you help others hit their goalsGreat problem solving skills, taking a consultative approach to find the best solutionYour qualifications:Self motivated and proactive mindset.Remote work experience is considered an asset.Based in the USA, quiet home office with fast internet.3+ years experience in a customer-facing success role (Support, Success, Account Management, or Sales).Your responsibilities will include:Your #1 priority would be helping our customers be successful with our product (& ultimately their business)Serving as the primary point of contact to proactively engage, train and keep a pulse on our largest accountsEducating customers on best practices using our platformIdentifying expansion opportunities - (ie. presenting the value of our dialer and our different plans)Identifying at risk accounts & working to turn around - via usage indicators, ticket volume, low NPS scoresRe-training for those that need an extra hand post the onboarding phaseRenewal check-ins - ensuring teams are finding value & getting results prior to annual renewalsHosting best practice webinars to help teams achieve greater success with Follow Up BossCapturing testimonials & identifying teams with best practice strategies and workflowsCreating success content campaigns to increase user engagement Helping legacy teams on Classic switch to Follow Up Boss 2Compiling product feedback and ideas to help our product and engineering team continue to improve our platform30 Day Targets:Learn the Follow Up Boss software & product offerings to be effective in the positionComplete all position specific success tasks, setup, and initial trainingVirtually meet all Follow Up Boss employees60 Day Targets:Host a minimum of five training sessions for existing customersProactively work with our existing customer base (training/check-ins)90 Day Targets:Lead the efforts with our enterprise level accountsCreate a success campaign & plan an advanced/best practice webinar