Posted over 4 years ago
Part-Time Technical Support Specialist (Afternoon)
Location: US-Remote
The Technical Support Specialist I is responsible for ensuring a positive user experience for 2U students and faculty by providing proactive, comprehensive, and exceptional customer service.
You will be the critical first line of defense in executing 2U’s expected white glove service level for its students and faculty. The Technical Support Specialist I takes incoming calls, emails, and chats from enrolled students and faculty who need technical assistance with 2U supported applications. You will also resolve or escalate all incoming cases regarding faculty or students.
Schedule: Availability needs to be 7 days a week between 2:00pm-9:00pm ET
Hours: Up to 30 hours
Responsibilities Include, But Are Not Limited To:
Things That Should Be in Your Background:
Other Attributes That Will Help You in This Role:
About 2U Inc. (NASDAQ: TWOU)
We believe there should be no back row in higher education. For more than a decade, 2U, Inc., a global leader in education technology, has been improving lives by powering the world’s best digital education. As a trusted partner and brand steward of great universities, we build, deliver, and support online graduate programs and certificates for working adults. Our industry-leading short courses, offered by GetSmarter , are designed to equip lifelong learners with in-demand career skills. To learn more about 2U and No Back Row , visit 2U.com.
2U Diversity and Inclusion Statement
At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.
Why It’s Great to Work at 2U
2U offers a high-energy work environment that’s both challenging and fun. We work hard, but our offices are casual and social places. We wear jeans to work and fuel brainstorming sessions with snacks and seltzer.
Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.